Provo Health – Privacy PolicyEffective Date: March 1st, 2025
Provo Health (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, book a consultation, participate in a service, or otherwise interact with our clinic.
By using our website or services, you agree to the terms of this Privacy Policy.
We collect both
personal information
and
protected health information (PHI)
as defined by the Health Insurance Portability and Accountability Act (HIPAA).
NameEmail addressPhone numberMailing addressDate of birthPayment information
Medical historySymptomsLab/test results (e.g., hair analysis, F-scan results)Consultation notesTreatment plansAny other information submitted through our forms, intake process, or during sessions
When you interact with our website, we may collect non-identifying information, including:
Browser typeIP addressDevice informationReferral URLsCookies (see section 9)
We may use your information to:
Schedule and manage your appointmentsProvide medical and wellness servicesDeliver test results, reports, and recommendationsCommunicate with you via phone, email, or textProcess payments or verify insurance (if applicable)Improve our website and servicesSend marketing communications (with your consent)Comply with applicable laws and regulations
We only use your
protected health information (PHI)
for treatment, payment, and healthcare operations, in accordance with
HIPAA
guidelines.
We take the security of your information seriously and implement industry-standard safeguards to protect your personal and health data. These include:
Secure servers and firewallsHIPAA-compliant practice management and EHR systemsAccess control and encryption of PHIRegular data backups and software updatesStaff training on privacy and data protection policies
Your PHI is
only accessible by authorized staff and healthcare providers
directly involved in your care.
As a healthcare provider, Provo Health is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). This means:
We protect your health data with administrative, physical, and technical safeguardsWe only share your PHI with third parties (labs, referring practitioners, etc.) when authorized by you or required by lawYou have the right to request a copy of your records, request amendments, or restrict how your PHI is used or shared
For a full list of your HIPAA rights, visit:
https://www.hhs.gov/hipaa/for-individuals/index.html
We may share your data with third-party vendors that help us run our clinic, such as:
Scheduling platformsEHR systemsPayment processorsMarketing platforms (with explicit consent)
These third parties are required to maintain your information securely and only use it as instructed by us.
You have the right to:
Access and review the personal or health information we have on fileRequest a correction of inaccurate dataWithdraw your consent to receive marketing emails at any timeRequest restrictions on how we use or share your PHI
To exercise these rights, contact us at:Email:
[Insert Contact Email]Phone:
801-691-1765
We retain your personal and health data for as long as necessary to provide services and fulfill legal obligations. Medical records are retained in accordance with Utah state and federal guidelines.
Our website and services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect or store information from minors unless required for clinical purposes with proper authorization.
We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.
Third-party analytics tools (e.g., Google Analytics) may collect non-identifying information to help us improve our site.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, the “Effective Date” at the top will be updated.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data:
Provo HealthPhone: 801-691-1765Email: [email protected] Address: 980 E 800 N Suite 202, Orem Utah, 84097